Samsung Chromebook 4 Chrome OS 11.6-inch HD Intel Celeron Processor N4000 4GB RAM 32GB eMMC Gigabit Wi-Fi - XE310XBA-K01US (Renewed)

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Customer reviews

4.3 out of 5

2,090 global ratings

Customers say

Customers are happy with condition, and performance of the laptop. However, some customers have reported scratches and chips on the screen and edges. They also dislike charging. Opinions are mixed on battery life, ease of use, value, and size.

AI-generated from the text of customer reviews

44 customers mention34 positive10 negative

Customers are satisfied with the condition of the laptop. They mention that it is in very good condition, has excellent quality, and looks and performs like brand new. Some customers also say that the laptop is durable and reliable.

"...Very responsive, very fast, reliable, durable (my butt landed on it couple of times)4. It doesn't feel cheap...." Read more

"The laptop arrived in perfect condition, easy to set up, and was a great price — super happy with this purchase!" Read more

"...It is acceptable quality and acceptably bright even in a brightly lit room...." Read more

"...But the thing was under $100, so I can definitely live with the lower quality screen." Read more

42 customers mention32 positive10 negative

Customers like the performance of the notebook computer. They say it works great, has no issues, and is easy to store. The OS is chromium based, and Chrome works really good. The unit as delivered is essentially flawless, and does not lag.

"...3. OS is chromium based so chrome works really good. Even better than on my desktop where it was so horrible I just got rid of it entirely...." Read more

"From what I have heard it is working great." Read more

"...] This laptop looks horrible but it works well. It made me a little sad seeing the physical condition...." Read more

"The Chromebook didn't work. And I'm told that I have to wait until 2/29/2024. Because they are behind their work. How is that my fault...." Read more

66 customers mention44 positive22 negative

Customers have mixed opinions about the value of the notebook computer. Some find it really good for the price, while others say it's not high tech by any means.

"...4. It doesn't feel cheap. Very cheap device with a really comfortobale feel.5...." Read more

"The laptop arrived in perfect condition, easy to set up, and was a great price — super happy with this purchase!" Read more

"...It’s not high tech by any means but perfect for surfing the web" Read more

"...Great price and of course quick to ship to me!!" Read more

20 customers mention12 positive8 negative

Customers have mixed opinions about the battery life of the notebook computer. Some mention that it has a pretty good battery life, while others say that it failed to hold a charge after only 4 days after purchase. The battery last less than MT8183 chromebooks, and it has power failure.

"...But this little guy can do so much more.1. Battery life is like endless. It lasts for 5-6 hours.2...." Read more

"...Two weeks later the second one is starting to die. It appears to be a similar situation where the system will not charge...." Read more

"...Battery life is fine, but gives you like only a few minutes warning at most before it suddenly shuts off...." Read more

"...Just using it to complete college work and the battery life is pretty good." Read more

17 customers mention10 positive7 negative

Customers are mixed about the ease of use of the notebook computer. Some mention it's easy to use, lightweight, and convenient. They say it has a fast processor and is quick to start. However, others say that they have difficulty getting it all set up and that it'll not let them set it up for themselves. Some customers also mention that the laptop is not designed to log in without a password.

"The laptop arrived in perfect condition, easy to set up, and was a great price — super happy with this purchase!" Read more

"...1. Needs password every time you power it up. It is not designed to log in without a password which is very odd and stupid2...." Read more

"...Not a blemish or scratch, in like new condition. Set up was surprisingly easy, and it picked up all my old Chromebook settings automatically from..." Read more

"The item was like brand new. Having some difficulty getting it all set up for use with no internet access in the house but IPhone hotspot...." Read more

16 customers mention11 positive5 negative

Customers are mixed about the size of the notebook computer. Some mention that the size is just right, with an adequate keyboard size for their clumsy, fat fingers. They say it's easy to carry to school or any other reason they need it. However, others say that the screen is fairly small, too hard to work with, and not happy with the size.

"...one, he loves it, only watches videos and browsing and it’s the perfect size for him...." Read more

"Great laptop small slim so easy to carry to school or any other reason u need it stays charged for 3day honestly screen quality is perfect great..." Read more

"...I was not happy with size of unit vs picture. It is a Chromebook so little different than regular laptop. However, for the money a good buy." Read more

"...She loves it. Small enough to carry in her bag." Read more

18 customers mention5 positive13 negative

Customers are dissatisfied with the scratch resistance of the laptop. They mention that the screen, front camera, and edges of the computer have chips and scratches. Some customers also report that the laptop came with cracks on the screen.

"...So maybe look around first. Bought 2 and both have multiple scratches. The charger was also damaged with one." Read more

"A few scratches but I knew that was possible. As far as everything else it’s works great so far." Read more

"...The unit as delivered to me is essentially flawless. Not a blemish or scratch, in like new condition...." Read more

"This computer was shipped relatively quickly and runs fine but did arrive damaged." Read more

13 customers mention0 positive13 negative

Customers are dissatisfied with the charging of the laptop. They mention that it doesn't charge, the battery wouldn't take a charge, and the charger doesn''t work. Some say that the laptop came with a low-power charger and that there was no charger cord in the package.

"...1 week after the 90 day warranty was up, one of the computers would not charge nor could you operate it with the power supply plugged in...." Read more

"...There is one, the laptop is charged only in the off state (don’t know why)." Read more

"...this year.... it worked well for awhile then all of sudden it doesnt charge anymore. I contacted Amazon it was a 90 day warranty...." Read more

"...the refurbished items from Amazon however when it arrived, it wasn’t fully charged so I plugged it in to charge it and it only charged to 55% and..." Read more

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Top reviews from the United States

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Mirian

Absolutely amazing device

Reviewed in the United States on January 8, 2023

Greatest device for it's price.

Initially, I was hoping it could just run TeamViewer so I could log in to my main PC And do the work there remotely.

But this little guy can do so much more.

1. Battery life is like endless. It lasts for 5-6 hours.
2. Screen quality is also very good. Judging from comments I expected it to be bad. But it absolutely gets the job done and even more.
3. OS is chromium based so chrome works really good. Even better than on my desktop where it was so horrible I just got rid of it entirely. Very responsive, very fast, reliable, durable (my butt landed on it couple of times)
4. It doesn't feel cheap. Very cheap device with a really comfortobale feel.
5. Screen doesn't go too much to the back, but I can't imagine why would anyone need it. Its ratio is completely enough.
6. I've had this bad boy for like 4-5 months? Maybe more. Love every time I interact with it.
7. Even camera is nice! Very nice quality of video and sound. Again, not the best or cutting edge, but most people in Zoom gonna look way worse than you.
8. VERY LIGHT! This thing weighs like nothing and it's super easy to throw it in your bag and take it with you. If you have internet (and we all have it in semi-developed world) you can just log in to your desktop and continue working there.

Cons:
1. Needs password every time you power it up. It is not designed to log in without a password which is very odd and stupid
2. You can't really manage files on it, because it's like a phone and file location is something Android doesn't want you to deal with. But I do all my work on Google Drive so it's not a big deal for me.
3. Nothing else

28 people found this helpful

Scott Kale

Fantastic Purchase!

Reviewed in the United States on April 3, 2024

The laptop arrived in perfect condition, easy to set up, and was a great price — super happy with this purchase!

Ron Gonshorowski

Gift

Reviewed in the United States on August 13, 2023

From what I have heard it is working great.

Amazon Customer

Fantastic Value.

Reviewed in the United States on October 6, 2022

I bought this as a simple little device for my mom to use to pay bills. I was a little leery of using Chrome OS since I usually use Windows and Mac OS devices, but Chrome OS has way better support for email clients and the most popular password managers than I expected it to.

I did put it through its paces a little installing Retroarch to see how well it emulates games, and it can emulate up through Dreamcast with solid performance.

It will also play YouTube videos in the 1080p quality setting without dropping any frames, but of course the screen isn’t very high res (I believe it’s just 1344x1024) or particularly bright, but it does have an anti glare surface. It is acceptable quality and acceptably bright even in a brightly lit room.

Just using it to pay a few bills online here or there, or kept its charge for a couple of weeks before we had to recharge it, and the first night I had it I let it play a 10hr YouTube video overnight, and even after 7 hours of playback, it still had 23% battery life left,

TL;DR: I am blown away by the quality and performance considering the $90 price tag.

Great little machine all around.

13 people found this helpful

Héctor Gámez Amaya

Excelente

Reviewed in the United States on April 16, 2024

Muy buen

Real messed up and they refused to fix

Reviewed in the United States on October 2, 2023

SOOOOO messed up. Mine randomly holds down left click so all you I do is highlight & it's really hard to unclick it. If I rest my hands next to the trackpad on either side it does the same thing and is hard to undo. I complained to them & asked for a replacement very soon after receiving it, and they were very difficult about it.

They told they couldn't replace it because "they didn't have any in stock" but the page literally was selling them, the exact same model on the exact same page I bought it on, and it didn't say out of or low on stock. I complained to Amazon that they were either lying to me or to the potential new customers. Amazon said that it was up to to the seller whether they replaced or refunded, despite the refurbishment policies Amazon has. I had bought it on sale and honestly I think that the reason they would only refund with a return instead of replacing it is because they didn't want to give me another one for essentially sale price. By refunding me, I would have to pay more to replace it. Incredibly annoying. I'm honestly most annoyed that they literally were lying about their stock, either to me or on the sale page. If they just replaced it I wouldn't have cared about the initial problems.

Battery life is fine, but gives you like only a few minutes warning at most before it suddenly shuts off. If you have a video on full screen it just won't push the notification through so you get no warning. No HDMI port, have to get a converter and use the charging port. My tip is instead of getting an hdmi-to-usbc converter, get a dock that can input from both HDMI and usbc at the same time, into a usbc-- that way you can use the one usbc port for both the charger and HDMI at the same time.

When the forced left click isn't happening and support is not sucking, I otherwise like this Chromebook well enough. I kept it cause I can't afford a more expensive one anyway, and it's mostly serviceable

6 people found this helpful

This thing is just like new!!

Brandy Murphy

Reviewed in the United States on February 2, 2024

I purchased this refurbished chrome book for my child, it's just like new!! Great price and of course quick to ship to me!!

4 people found this helpful

blarneygirl

works well

Reviewed in the United States on March 11, 2024

perfect for my needs

One person found this helpful

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Top reviews from other countries

Lisa Lockie

Chrome book

Reviewed in Canada on November 19, 2023

It was great for what I needed. I did not think there was enough storage and I do not have it anymore.

Talel

Quality

Reviewed in Canada on June 22, 2023

Excellent product. Woww. Well packaged. Really impressed.

José Ángel De Jesús

Hasta ahora todo bien

Reviewed in Mexico on May 23, 2022

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El detalle anterior resulta que fue una función de seguridad, ya está resuelto, hasta ahora con 3 días de uso batería dura bien unas 6 hrs encendido solo tiene mucho brillo la imagen por qué tiene que tener un ángulo de inclinación exacto para que no sea blancusca la pantalla pero eso es por el tipo de tecnología, no hay Office pero si están las versiones de Word en la web o en su defecto la versión de Word de Google que hasta ahora ya Sido suficiente para estudiantes es sin duda una buena opción, solo le doy 4 estrellas por el estado físico, que entiendo que sea renovado pero la tapa vino muy rayada.por lo tanto mi conclusión es : por el precio buena compra si quieren algo mejor tendrán que invertir mínimo unos 5 k en adelante ya que Windows con este hardware no corre ni a patadas pero este Chrome OS va muy bien

4 people found this helpful

No agarra el signal 4g de Telcel.

No functiona

Reviewed in Mexico on April 21, 2024

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Despues de dejarlo 24 horas en carga no se enciende.

Josh palmer

For what I needed, it's good

Reviewed in Canada on July 1, 2022