Apple has finally come clean about a wireless charging issue that has been plaguing the iPhone 15 series. It turns out that charging these fancy new iPhones with certain wireless chargers built into BMW and Toyota Supra models can temporarily disable the NFC capabilities of the device. And we all know how important NFC is for all those Apple Pay purchases and digital car keys. But fret not, Apple has promised to release a fix for the issue later this year through a software update. In the meantime, they advise all affected customers to stop using in-car wireless charging. It’s just one of those classic cases of technology not quite living up to its hype, but hey, at least Apple is on it!
Apple acknowledges wireless charging issue affecting iPhone 15 series
Apple recently acknowledged a wireless charging issue that is affecting the iPhone 15 series. This issue occurs when charging the iPhone 15 with certain wireless chargers built into BMW and Toyota Supra models. The problem has been reported by customers earlier this month.
Apple’s recognition of the problem
In an internal memo shared with Apple Authorized Service Providers, Apple acknowledged the charging issue with certain wireless phone chargers. The memo, however, does not provide a specific reason for the issue. Apple has recognized the problem and is actively working to find a solution.
Issue occurs with wireless chargers in BMW and Toyota Supra models
The issue with wireless charging specifically affects the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max models. It has been reported that a limited number of wireless phone chargers built into specific BMW and Toyota Supra models are causing this problem.
Impact on NFC capabilities
The NFC chip in the affected iPhones powers features like Apple Pay and digital car keys. Unfortunately, the wireless charging issue temporarily disables the NFC capabilities of the device. Users may receive an error message in the Wallet app stating “Could Not Set Up Apple Pay,” even if they have already set up Apple Pay.
Fix expected through a software update
Apple has assured customers that a fix for the wireless charging issue will be released later this year through a software update. The exact release date has not been specified in the memo, but it is likely to be dependent on a subsequent update to the iOS operating system. Apple is actively working to resolve the issue and provide a solution to affected customers.
Advice for affected customers
While waiting for the software update, Apple advises affected customers to stop using in-car wireless charging. This precautionary measure is aimed at preventing any further disruption caused by the charging issue. Once the software fix is available, customers will be able to resume normal wireless charging operations.
Uncertainty regarding the extent of the problem
There have been some complaints about the wireless charging issue across various online platforms such as the MacRumors Forums and social media sites. However, the exact prevalence and scope of the problem are not yet clearly defined. Apple is closely monitoring the situation and gathering more information to better understand the extent of the problem.
Technical solutions offered by Apple
Apple technicians have been provided with a technical solution to address the wireless charging issue. They can attempt to restart the NFC chip in the affected iPhones using a software tool called Apple Service Toolkit 2. This step is aimed at resolving the issue without the need for a hardware repair. Apple is committed to finding the most efficient and effective solution for affected customers.
Need for hardware repair
If the software-based solution does not resolve the wireless charging issue, Apple recognizes that a hardware repair may be necessary. In this case, customers will need to visit an Apple Store or an authorized service provider to have their iPhones assessed and repaired. It is important to note that customers do not have the capability to fix this issue on their own.
Booking a service appointment with Apple
Customers who are experiencing the wireless charging issue can book a service appointment with Apple through their website. This will allow them to seek assistance from Apple technicians who are trained to address this specific problem. Booking a service appointment is the most efficient way to get the issue resolved in a timely manner.
In conclusion, Apple has acknowledged and recognized the wireless charging issue affecting the iPhone 15 series. The issue occurs when charging the iPhone 15 with specific wireless chargers built into BMW and Toyota Supra models. This issue temporarily disables the NFC capabilities of the device, impacting features like Apple Pay and digital car keys. Apple is actively working on a software update to fix the problem and is providing technical solutions to address the issue without the need for hardware repair. In the meantime, affected customers are advised to stop using in-car wireless charging as a precautionary measure. By booking a service appointment with Apple, customers can efficiently seek assistance from Apple technicians and have the issue addressed. Apple is dedicated to finding a solution and resolving the wireless charging issue for affected customers as quickly as possible.